Returns & Exchanges
At Pelican Shops, we want you to be completely satisfied with your home and leisure purchases. If your item isn't the perfect fit for your space, you can return most products within 30 days of delivery for a refund or exchange.
Request Authorization
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number and pre-paid shipping label.
Prepare the Package
Carefully pack the item in its original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing